Troubleshooting Network Connection

Modified on Thu, 6 Apr, 2023 at 9:45 AM

If you are experiencing issues with your network, here are some simple troubleshooting steps you can try:



  • Restart your devices: Sometimes, a simple restart can fix a variety of network issues. Start by turning off your computer, router, and modem. Wait a few seconds, then turn on your modem first, followed by the router and computer.


  • Check connections: Ensure all cables are securely connected and in good condition. If you're using wireless, ensure you're connected to the right network and have a strong signal.


  • Reset network devices: If restarting your devices doesn't fix the issue, try resetting your router or modem. This can be done by pressing and holding the reset button for about 30 seconds.


  • Check network settings: Check your computer's network settings to ensure they're correctly configured. Ensure that you're using the right network type (Ethernet or wireless), that you're connected to the correct network, and that your IP address and DNS settings are correct.


  • Check for software updates: Check for software updates on your computer and network devices. Sometimes, updates can fix network-related issues.


  • Contact your internet service provider (ISP): If you've tried everything above and still can't connect to the internet, contact your ISP. They may be experiencing an outage in your area or be able to troubleshoot your connection remotely.


By following these steps, you should be able to troubleshoot and fix most common network issues. 

If the network is not functioning, submit a ticket here for further assistance. 

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