Email Address autofill not working

Modified on Thu, 6 Apr, 2023 at 9:56 AM

Check to see if AutoComplete is turned on

Here's how to see if AutoComplete is turned on:

In Outlook, select File > Options.

Select the Mail tab.

Scroll roughly halfway down until you see Send messages. Ensure the Use AutoComplete List to suggest names when typing in the To, Cc, and Bcc lines box is checked.

Screenshot of the Send messages window, and the Use Auto-Complete List to suggest names when typing in the To, Cc, and Bcc lines box is checked.

If it's already turned on, your first troubleshooting step should be to clear out the Auto-Complete list. Select the Empty AutoComplete List button.

You'll see a confirmation window about clearing the AutoComplete list, select Yes.

Try sending a few test emails to the same email address. If AutoComplete doesn't start working, try the other steps listed in this article.

Submit a ticket here for further assistance.